We are committed to providing you with a seamless and efficient shipping experience. Please review our shipping policy below:
Processing Time
Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates and Delivery Estimates
- Standard Shipping: Free on all orders. Estimated delivery time: 5-7 business days.
- Express Shipping: $9.99. Estimated delivery time: 2-3 business days.
- Overnight Shipping: $19.99. Orders placed before 12 PM will be delivered the next business day.
- We currently offer international shipping to select countries. Shipping charges for your order will be calculated and displayed at checkout.
Delivery times may vary depending on the destination country and customs processing.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the provided link.
Shipping Restrictions
We do not ship to P.O. Boxes or APO/FPO addresses. Some products may have shipping restrictions due to local regulations.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right. CitiSignal is not responsible for lost or stolen packages. If your tracking information states that your package was delivered and you have not received it, please contact the carrier for further assistance.